Privacy Policy

1. Introduction

At Creative CV, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details
• Professional Information: Work history, education, skills, achievements, and career goals
• Payment Information: Processed securely through PayFast; we do not store credit card details
• Usage Data: Information about how you interact with our website

3. How We Use Your Information

We use your information to:

• Provide and improve our CV writing services
• Communicate with you about your order
• Process payments
• Send you job alerts (if opted in)
• Provide customer support
• Send marketing communications (with your consent)

4. Data Security

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest. We use secure servers and regularly update our security protocols.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Such as payment processors (PayFast) and email service providers
• Legal Requirements: If required by law or to protect our rights

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

7. Cookies

We use cookies to improve your experience on our website. You can control cookie settings in your browser. For more information, see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations. You can request deletion of your data at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@creative-cv.co.za